Privacy Policy

Last Updated: July 2026

At Expert Rennovation, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, submit an enquiry, request a quotation, or engage our renovation and construction services.

By accessing our website or providing your personal information, you agree to the practices described in this Privacy Policy.


Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Property Address
  • Project Details
  • Photos, plans or documents you choose to provide
  • Any additional information you voluntarily submit

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Our Website
  • Referring Website
  • Cookies and Tracking Technologies

How We Collect Your Information

We collect information when you:

  • Request a free quote
  • Submit a contact form
  • Complete a Google Ads Lead Form
  • Contact us via phone or email
  • Book a consultation
  • Subscribe to marketing communications
  • Browse or interact with our website

How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Prepare and provide quotations
  • Arrange consultations and appointments
  • Deliver renovation and construction services
  • Communicate regarding your project
  • Improve our website, products and services
  • Provide customer support
  • Comply with legal and regulatory obligations
  • Improve our advertising and marketing campaigns

We will only use your personal information for the purposes for which it was collected or where otherwise permitted by law.


Google Ads Lead Forms

If you submit your information through a Google Ads Lead Form, we may use the information you provide to:

  • Contact you regarding your enquiry
  • Arrange a consultation
  • Provide a quotation
  • Discuss your renovation requirements
  • Respond to any questions relating to our services

Your information is securely stored and used only for legitimate business purposes.


Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and measure website performance.

These technologies may include:

  • Google Analytics
  • Google Tag Manager
  • Google Ads Conversion Tracking
  • Google Search Console
  • Facebook/Meta Pixel (where applicable)

These services help us understand visitor behaviour and improve our website and advertising performance.

You can disable cookies through your web browser settings; however, doing so may affect the functionality of certain parts of our website.


Sharing Your Information

We do not sell, rent or trade your personal information.

We may share your information with trusted third-party service providers where necessary, including:

  • Website Hosting Providers
  • CRM Systems
  • Email Service Providers
  • Google Analytics
  • Google Ads
  • Payment or Accounting Providers
  • IT Support Providers

These providers are only authorised to use your information for the services they provide to us and are required to maintain appropriate confidentiality and security measures.

We may also disclose your information where required or authorised by Australian law.


Data Security

We take reasonable administrative, technical and physical measures to protect your personal information against:

  • Unauthorised Access
  • Misuse
  • Loss
  • Alteration
  • Disclosure

While we strive to protect your information using industry-standard security practices, no method of electronic transmission or storage is completely secure.


Access and Correction

You may request access to the personal information we hold about you.

If any information is inaccurate, incomplete or out of date, we will take reasonable steps to correct it.


Marketing Communications

Where you have consented, we may send you information about our services, promotions or company updates.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.


Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.

Any changes will be published on this page together with the revised “Last Updated” date.


Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Expert Rennovation

Website
https://expertrennovation.com.au

Email
accounts@expertrennovation.com.au

Phone
1300830004